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FROM THE VERY BEGINNING EVERYTHING WAS DONE IN A QUICK AND PROFESSIONAL MANNER. WE WERE IN CONTACT BY EMAIL BEFORE AND AFTER INSTALLATION. I WAS KEPT INFORMED ON DELIVERY AND INSTALLATION DATES. ANY QUESTIONS OR PROBLEMS WERE TAKEN CARE OF QUICKLY TO MY SATISFACTION. THERE WERE A FEW DETAILS I HAD TO TAKE CARE OF CONCERNING MY PROPANE SUPPLIER AND I ASKED AND WAS GIVEN EXCELLENT ADVICE FROM THE GENERAC DEALER. I ALWAYS FELT I COULD CONTACT THE DEALER IF THERE WAS SOMETHING I NEEDED TO ASK THEM. I WOULD NOT HESITATE TO RECOMMEND OUR GENERAC DEALER TO FRIENDS OR FAMILY OR ANYONE NEEDING THEIR SERVICE OR PRODUCTS. Jerry/Lansing, NY